Role Overview
The Manager, Membership Operations will play a pivotal role in managing and enhancing the membership experience. The role involves overseeing membership administration, coordinating member engagement initiatives, and supporting the Director of Membership Services in delivering value to members. The Manager will drive the operational excellence of the membership services team, ensuring seamless processes and fostering strong relationships with stakeholders.
Key Responsibilities Membership Administration
- Oversee the membership registration, onboarding, and renewal processes to ensure accuracy and efficiency.
- Maintain an up-to-date database of members, ensuring data integrity and confidentiality.
- Develop and implement strategies to grow membership and retain existing members.
Member Engagement
- Coordinate communication and engagement activities to keep members informed about events, programs, and opportunities.
- Manage feedback channels and address member inquiries or concerns promptly.
- Organize and support member-centric events, such as workshops, networking sessions, and webinars.
Operational Excellence
- Develop and optimize workflows, tools, and processes to enhance the delivery of membership services.
- Collaborate with the technology team to deploy and maintain platforms that improve member interactions.
- Monitor and report on membership metrics, providing insights and recommendations to the Director of Membership Services.
Collaboration and Support
- Work closely with other directorates to deliver cohesive programs and initiatives.
- Foster partnerships and collaborations that benefit members and advance the Association’s goals.
- Support the Director in strategic planning, budgeting, and execution of membership- related projects.
Key Qualifications and Competencies
Education and Experience
- Bachelor’s degree in Business Administration, Marketing, Communications, or a
related field.
- At least 5 years of experience in membership management, customer relationship management, or a similar role.
- Proven track record of delivering exceptional customer service and managing member or client relationships.
Skills and Attributes
- Strong organizational and project management skills, with the ability to manage multiple priorities simultaneously.
- Excellent communication and interpersonal skills to engage effectively with members and stakeholders.
- Proficiency in using CRM platforms, data management tools, and digital communication tools.
- Analytical mindset with the ability to interpret data and provide actionable insights.
- Passionate about building relationships and creating value for a diverse member base.
Remuneration and Benefits
- Competitive salary and benefits package, commensurate with experience.
- Opportunities for professional growth and development within the Association.
Application Process
Interested candidates should send their CV and a cover letter detailing their suitability for the role to [application email] by [application deadline].